Reporting | Billing Report – DocNow

Purpose

The Billing Report in DocNow is designed to facilitate accurate and efficient billing by providing detailed, encounter-level data. It captures essential patient information, service details, and insurance data, forming a crucial part of the billing and reimbursement processes for providers attending skilled nursing facilities.

Note: This report only returns data for submitted charges. Draft charges are not returned/displayed.

Audience

Billers
Clinicians
Administrators

Report Details

The Billing Report includes detailed information regarding each patient encounter grouped by facilities and providers. It encompasses both billable and non-billable services and provides a comprehensive dataset necessary for billing and reimbursement activities.

Data Fields in the Billing Report

Column Name	Description	Notes
Encounter ID	Unique identifier for each patient encounter.	Each encounter has a unique ID.
Charge ID	Unique identifier generated for billing. This is the value sent to the RCM/Billing Integrator.	Each charge capture has a unique ID.
Provider	Name of the provider associated with the encounter.	Format: First Name, Last Name
Supervisor	The user name of the Co-Signer or Second/Supervisory Signer
Patient Name	Patient's full name.	Format: First Name, Last Name
Facility	Name of the facility (or alias name if configured) where the service was provided.
Facility Type	The type of facility.	Examples: DN, PCC, MatrixCare
Facility Ext ID	External identifier for the facility, if applicable.
Patient Tags	Current tags associated with the patient.	Historical tags are not captured in this report. Only the current tag assignments for the patient.
DOB	Patient's date of birth.	Format: MM/DD/YYYY
Date of Service	Date the service was rendered.	Format: MM/DD/YYYY
Date of Signature	Timestamp when the provider signed off on the encounter.	Format: MM/DD/YYYY HH:MM:SS AM/PM
CPT Codes	CPT codes for services performed.	Multiple values supported, separated by commas.
ICD Codes	ICD-10 diagnosis codes related to the encounter.	Multiple values supported, separated by commas.
Signed Date	The date and time the note was signed.	Format: MM/DD/YYYY HH:MM:SS AM/PM
Note Upload Date	The date and time the note was successfully uploaded to the integrated facility EHR (e.g. PCC, Matrix Care).	Format: MM/DD/YYYY HH:MM:SS AM/PM
Charge Date of Submission	The date and time the provider submitted the charge.	Format: MM/DD/YYYY HH:MM:SS AM/PM
Charge Days to Submission	The number of days between the DOS and the Charge Date of Submission.	Integer (days)
Primary Payor Number	Primary insurance identifier or number.
Primary Payor Name	Primary insurance provider's name.
Secondary Payor Number	Secondary insurance identifier or number.
Secondary Payor Name	Secondary insurance provider's name.
Tertiary Payor Number	Tertiary insurance identifier or number.
Tertiary Payor Name	Tertiary insurance provider's name.

Troubleshooting

Missing Data Fields

Problem: Some fields, such as secondary or tertiary insurance, appear blank.
Solution: Verify patient records to ensure secondary or tertiary insurance details are entered. Fields remain blank when data isn't provided.

Incorrect or Outdated Information

Problem: Report displays outdated or incorrect information.
Solution: Confirm the report has been refreshed post data updates. Refreshes occur daily; contact support if discrepancies persist.

Export Issues

Problem: Unable to download or export the report.
Solution: Check your browser or firewall settings. Contact DocNow support for technical assistance.

Example

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