Reporting | RVU (Relative Value Unit)

Purpose

• The RVU (Relative Value Unit) Report in DocNow enables users to track provider productivity by quantifying the value of clinical services delivered. It calculates total RVUs based on CPT code usage, multiplying the number of service units by a custom RVU factor for each code.

Audience

• Clinicians
• Billers
• Administrators
• Supporting Staff

This tool is intended for clinicians, administrators, billing staff, and auditors who need insight into provider service volume and reimbursement valuation. It supports internal reporting, compensation planning, and billing validation.

Table of Contents

• Description
• How Total RVU is Calculated
• Features
• Administrative Configuration
  • Uploading Default RVU Values
  • Customizing RVU Values
• Running the Report
• Troubleshooting
• Example

Description

• The Dashboard RVU Report shows a list of all CPT-coded services provided by a clinician within a specified timeframe. For each service, it includes:
  
  •  
    • CPT Code
    • Units performed
    • RVU value per CPT
    • Total RVU (Units × Custom RVU)
    • Signature status and cosign status
    • Date of Service and Date of Signature

How Total RVU is Calculated

Total RVU = Units × RVU Value

For example: If CPT 99305 has 1 unit and the RVU is 2, then:

Total RVU = 1 × 2 = 2

Features

• Time-Based Filtering: Select by date or date ranges (e.g., Last week, This month).
• Facility & Clinician Filtering: View data for specific facilities and providers.
• Real-Time RVU Calculations: Uses RVU values to compute Total RVUs instantly.
• Signature and Cosign Indicators: Visibility into documentation and workflow status.
• Export Option: Download the report for sharing or analysis in PDF/CSV formats.

Administrative Configuration 

Uploading Default RVU Values

To begin configuration for the RVU report a practice administrator must upload the most up to date CMS RVU file which can be found on CMS' website. This file contains the the Work RVU values for all CPT codes and will assign RVU values to the CPT codes used within DocNow. 

Note: When downloading the CMS file you will receive a zipped download with multiple files. The file that contains the RVU values is the .xlsx file that has RVU in its name. e.g. PPRRVU2025_Oct.xlsx

1. Navigate to your company settings. 

2. Navigate to the RVUs tab. 

3. Input a name for the file you are uploading. 

4. Choose the RVU file from your computer to upload. 

5. Select Upload. 

• Please be patient as the file may take some time to upload. 
• Once uploaded the information directly under RVU Data Management will show the most recent uploaded file. 
• Uploading a new file will update any values that have changed since your last upload. 
  
  

Customizing RVU Values

In addition to using the default RVU values from CMS practices have the ability to use their own custom RVU values for CPT codes. The following steps provide instruction on how to customize these RVU values. 

1. Within the admin portal navigate to the Manage CPTs/ICDs tab, then choose the CPTs-RVUs sub tab. 



2. Search or scroll to find available CPT codes, then choose the edit icon to edit the RVU value for a given code. 



3. Enter the desired value and select Update when finished. 

4. The customized value will now display next to the given CPT code. 

Note: Custom RVUs will not be overwritten if uploading default RVU values using CMS files. 

Running the Report

1. Navigate to Analytics and Reporting > Dashboard RVU Report.
2. Select filters:
   • Date of Service (e.g., Last week)
   • Facility (e.g., Test Facility)
   • Clinician (e.g., Greg Whelan)
3. Click Apply Filters.
4. Review the table, which displays all matching CPT entries and their RVU breakdown.
5. (Optional) Click the export icon to download the report as a CSV or PDF.

Troubleshooting

Missing or Inaccurate Data

• Cause: Encounters may not be signed or completed.
• Solution: Confirm documentation is finalized and signed by the provider.

Report Not Loading or Empty

• Cause: Incorrect filter selections or no qualifying data in the selected range.
• Solution: Adjust date range, facility, or clinician selection.

Example

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