Editing User Names or Phone Numbers

Purpose

Provider information on editing users' names or phone numbers within DocNow. 

Audience

Practice administrators. 

Overview

There may be some circumstances in which a users' name or phone number needs to be changed. Users' names may be edited at any time. Users' phone numbers may also be edited but will require re-registration. 

Table of Contents

Admin Set Up

Considerations

Admin Set Up 

Navigate to the Users tab of the admin portal, and select the name of any user to edit their profile. 

To edit the user's name, place your cursor anywhere in the First Name or Last Name fields and then edit. 

To edit the user's phone number you must select Edit, then Select Country, add in a valid phone number, and then Save. 

Note: After saving a phone number change the user will receive a new registration email and they will need to enter a new password to login. 

When finished with editing either area, save the changes in the profile. 

Considerations

• Editing a user's name does not require any account re-registration. 
• Editing a user's phone number requires them to register their account in DocNow and choose a new password. 
• Any data associated with the user account persists even if a user's name or phone number is changed.