ScriptSure | One Time Practice Set Up

Purpose

• Guide to activate your practice with the DocNow EHR electronic prescribing feature with ScriptSure.

Audience

• Administrators

Considerations

• 🥼The initiating 'Administrator' needs to also be a Provider. If needed, you can get around this by temporarily recruiting a clinician to assist in the set up
• To enable Electronic Prescribing of Controlled Substances (EPCS), you must have at least one admin user in addition to the first provider to approve that provider for EPCS. This admin does not need an account in DocNow, and could be a trusted family member or friend if you are a single provider practice. 
• If your company has practices in multiple states, or if you are a practice that has providers who prescribe in multiple states you will need to set up additional practices in ScriptSure. Please refer to ScriptSure's article on adding multiple DEA numbers. 
• 👩🏻‍💻Be ready to work with multiple vendors: DocNow, ScriptSure, and ID.me (Federal government's identify verification service)
• 🛟The sections below contain contact information for each vendor

Table of Contents

1. Practice Sign Up Steps
2. Complete BAA & ID.me
3. Admin Next Steps: Adding Users
4. Vendor Resources and Contact Information

Instructions

Practice Sign Up Steps

• Receive a DocNow specific invite link from your Customer Success Manager
  • • This link is just needed one time
    • Click on the link directly to start set up
    • The link changes once your browser uses it, so if you need to restart, go back to the original link from your CS Manager, rather than repasting from browser history / an old browser window

• Complete the 6-step practice sign up process for ScriptSure

1. 1. 1. 1. 1. Eligibility

1. 1. 1. 1. 2. User Information

1. 1. 1. 1. 3. Confirm Email

1. 1. 1. 1. 4. Set Password

1. 1. 1. 1. 5. Provider Identification 
               1. • This will be the Admin or the clinician with an NPI

1. 1. 1. 1. 6. Practice Details

• • • • • • • Note: this is the information for your practice location and will transmit to the pharmacy and function as the header of the prescriptions

Complete BAA and ID.me

A window will pop up showing remaining steps that need to be completed. 

• BAA: They click "START" to preview and sign the Business Associate Agreement.

• ID.me: Click "Begin ID Proofing Process" to complete ID Proofing. (If you already have an account, click "Already have an ID.me Account" instead.)

For Multi-State Groups or Practices

If your company has practices in multiple states, or if you are a practice that has providers who prescribe in multiple states you will need to set up additional practices in ScriptSure. Please refer to ScriptSure's article on adding multiple DEA numbers. 

Screenshots for how to add a new practice from within ScriptSure:

1. Click on your practice's name in the top right. 

2. Select Manage Users and Practices

3. Select Create New Practice

 

Admin Next Steps: Adding Users

1. Once these steps have been completed, identify the users who need access:
   • • Clinicians who will be prescribing
     • Staff who assist clinicians
     • Any other Admins or users who need visibility
2. Review this article for adding users: ScriptSure | Adding Users for e-Rx

Vendor Resources and Contact Information

1. ScriptSure Resources & Knowledge Base

Email: [e-mail]
Phone: [phone] Ext. 2

• • • Please copy [e-mail] and your Implementation Specialist or Account Manager on any emails requesting support from ScriptSure
    • For issues specific to your ScriptSure account such as
      • • ScriptSure password reset not working
        • Controlled substances approval issues
        • State specific problems with certain medications

1. • • •  

2. ID.me Help Center (Online submissions only; No phone number)

• • • Please copy [e-mail] and your Implementation Specialist or Account Manager on any emails requesting support from ID.me
    • For issues specific to your clinicians' ID.me accounts, such as
      • • Clinician cannot access an old email used for ID.me
        • Issues with transferring account from a previous practice
        • Clinician does not pass identity proofing

3. Contact your DocNow Implementation Specialist or Account Manger: About any concerns, such as implementation questions, overall guidance, and feedback.

4. Contact [e-mail] to generate a support ticket: About specific issues, from technical issues and bugs to EHR password resets and other workflow issues. 

Our support team is available to help with any questions or concerns at [e-mail] 

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