ScriptSure | Adding and Managing Users for e-Rx

Purpose

• Outline Electronic Prescription (e-Rx) setup, a native integration between your DocNow EHR and ScriptSure, a premier e-prescription service and national pharmacy network. 

Audience

• Administrators 

Considerations

• 👩🏻‍💻Be ready to work with multiple vendors: DocNow, ScriptSure, and ID.me (Federal government's identify verification service)
• 🕒Allocate up to 4-weeks from start to go-live in order to accommodate delays, particularly if your clinicians have issues with their ID.me accounts. If all goes smoothly, this can be accomplished in under 1 week. 
• To enable Electronic Prescribing of Controlled Substances (EPCS), you must have at least one admin user in addition to the first provider to approve that provider for EPCS. 
• If your company has practices in multiple states, or if you are a practice that has providers who prescribe in multiple states you will need to set up additional practices in ScriptSure. Please refer to ScriptSure's article on adding multiple DEA numbers. 
• 🌏Any offshore staff need to use a VPN

* This article assumes your company has agreed to activate the DocNow EHR - ScriptSure integration API and pay the associated monthly per user fees. 

Table of Contents

1. Account Set Up
2. Adding Users
3. Prescriber Steps
4. Controlled Substances
5. Enabling e-Rx Permission
6. Inactivating Users

Account Set Up

Work with DocNow

•  
  •  
    • Contact your DN Implementation Specialist or Account Manager, who can help you begin the one time practice set up. 
    • Note: The initiating 'Administrator' needs to also be a Provider. If needed, you can get around this by temporarily recruiting a clinician to assist in the set up
    • Once you have completed initial set up, you can move on to adding additional users. 

Adding Users

ScriptSure Resources & Knowledge Base

Email: [e-mail]
Phone: [phone] Ext. 2

Please copy [e-mail] and your Implementation Specialist or Account Manager on any emails requesting support from ScriptSure

• Admins can add & invite users once initial set up has been completed with DN

• Types of users you can add:
  1.  
     1. Prescribers (paying licenses)
     2. Supporting Staff (MAs, scribes, and others for visibility)
     3. Other admin

• Methods for adding users include:
  1.  
     1. Manual entry: Better for administrative staff at organizations who need to dedicate resources to the process and save clinicians the time and ensure accurate information inputs.
     2. Semi-guided and automated options via links: Preferred for convenient and efficient account activation, utilizing the users themselves.

 

Adding Multiple DEA Numbers for Prescribing in Multiple States

If your company has practices in multiple states, or if you are a practice that has providers who prescribe in multiple states you will need to set up additional practices in ScriptSure. Please refer to ScriptSure's article on adding multiple DEA numbers. 

Prescriber Steps

Prescribers Need to Finish Registration

1.  
   1.  
      1. Prescriber steps
         • What’s needed: email, photo ID, mobile phone, SS#
         • Once they click on the the practice-specific invite you sent them, the ScriptSure wizard will guide them through to completion. 
           •  
             • Note: The users email must be exact same as email used for their DocNow EHR

Identity Proofing, IDP for Prescribers (ID.me Help Center - online submissions only, no phone number)

1.  
   1.  
      1. IDP and ID.me
         • Prescribers will need to find their DEA# and ID.me account in order to associate it to your practice. 
           •  
             • Note: In the event their ID proofing resides with a previous practice and under an inaccessible email address, they can work with ID.me Help Center to reassign the account to your practice.  
           • Please copy [e-mail] and your Implementation Specialist or Account Manager on any emails requesting support from ID.me

Controlled Substances

Controlled Substances: Only after ID.me has been updated

1.  
   1.  
      1. Admin approves Prescriber for EPCS
         • Any Admin except for the prescriber being onboarded can approve, including non-clinical staff.
           •  
             • This means for single-provider practices, the admin-provider will need to add at least one more admin user into the system to approve that provider for EPCS. 
             • This second admin user does not need to have a DocNow account. They could be a trusted family member or friend.
         • When you see the below pop-up in your Admin ScriptSure Dashboards, you know one of your prescribers has requested approval: 
         • Note: What will prevent prescribers from full script capabilities
           •  
             • ECPS not approved by Admin
             • Note: Certain states have extra strict rules around controlled substances
               •  
                 • For users in these states, they need to take these steps or submit ticket with ScriptSure

Enabling e-Rx Permission

Final Step: Activate the DocNow EHR ScriptSure Integration

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  •  
    •  
      • Once your prescriber's ScriptSure account, IDP process, and ECPS approval have been completed, you can enable the integration:
        • Note: The integration will not work if the permission is turned on before the IDP process and ECPS approval has been completed. If the permission is enabled before these steps you will need to deselect the permission and then re-enable it. 
          • Steps 
            1.  
               1. Navigate to your DocNow administrator dashboard
               2. Go to 'Users' in the main menu
               3. Go to 'Permissions' sub menu
               4. Select the 'ScriptSure' 
               5. Insert the new user's email when prompted, ensuring that is matches the user's ScriptSure email. 

Inactivating Users

To inactivate users who no longer need access to ScriptSure please follow the instructions in the ScriptSure article.  

Additional Resources

See our article "ScriptSure | eRx Workflow for Clinicians" for workflows and best practices to get the most out of the e-Rx integration! 

Our support team is available to help with any questions or concerns at [e-mail] 

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